Terms & Conditions


Last updated: [October 20, 2025]

Welcome to Arclane Group. By accessing or using our website (www.arclanegroup.com) and our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or purchasing any service.

1. Overview

Arclane Group (“we,” “us,” “our”) provides virtual assistance, data management, research, and related business support services. These terms apply to all users of our website, including clients who purchase services, browse our content, or interact with our forms and communication channels.

2. Use of Our Website

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site.

You must not:

  • Attempt to gain unauthorized access to our systems or data.

  • Use the site to send unsolicited or spam communications.

  • Copy, distribute, or misuse any material from the site without permission.

3. Services and Payments

  • Purchases: When you buy a service (such as a fixed package), payment is required upfront through our secure checkout system.

  • Pricing: All prices are listed in USD and may change without prior notice.

  • Invoices and Receipts: Receipts are automatically generated upon purchase; invoices can be provided upon request.

  • Custom Work: For custom or hourly projects, separate agreements may apply outlining project scope, timeline, and payment schedule.

4. Turnaround Times

Estimated turnaround times are stated on each service listing. Actual delivery may vary depending on project scope, communication, or revisions. We will notify you promptly if any delay occurs.

5. Refunds and Revisions

Due to the nature of digital and service-based work, all sales are final once work has begun.
However:

  • If work has not yet started, you may request a cancellation within 24 hours of purchase for a full refund.

  • Reasonable revisions or corrections will be made if an error is found in the deliverable that does not match the agreed scope.

6. Client Responsibilities

You agree to provide accurate information, clear instructions, and timely communication. Delays caused by missing information or unclear requests may extend delivery timelines.

7. Confidentiality

All client data and project information are treated as confidential. We will not disclose or sell your data to third parties except as required by law or as outlined in our Privacy Policy.

8. Intellectual Property

Unless otherwise stated:

  • You retain ownership of your own business data and materials provided to us.

  • We retain ownership of our proprietary tools, templates, and internal systems.

  • Upon final payment, you receive full usage rights for deliverables created under your project.

9. Limitation of Liability

Arclane Group is not liable for any indirect, incidental, or consequential damages resulting from the use of our services or website. Our total liability will not exceed the total amount paid for the specific service in question.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of our site and services indicates acceptance of the revised terms.

11. Contact Us

If you have questions about these Terms & Conditions, please contact us at:
Email: info@arclanegroup.com
Website: www.arclanegroup.com

By using this site or purchasing our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.